❓ Frequently Asked Questions
Do you have your own factory?
Yes, we own a factory that directly supplies all of our products. You can learn more about us in the profile. We also welcome you to visit our factory anytime.
Can I order samples and how soon can I receive them?
Yes, you can order both regular and customized samples. In-stock samples can be received within 1 week. Customized samples typically take 2-3 weeks depending on complexity.
Do you accept OEM or ODM orders?
Yes, we offer both OEM and ODM services. Please send us your design, and we will collaborate with our professional designers to provide you with a solution.
What are your payment terms?
Our standard payment terms are 30% T/T deposit before production, with the remaining 70% due before shipment.
How do you ensure the quality of your products?
Quality is our top priority. Our factory is ISO9001 certified and has passed Quality Assurance Factory Assessments (QAFA) from major global retailers. We also provide samples for quality testing.
What is your monthly production capacity?
We have a strong manufacturing foundation with a monthly production capacity of 300,000 units, ensuring stable supply for large-scale orders.
Kaus Kitchen
